60-Day Return Period: If you are not completely satisfied with your purchase from OLAPLEX.COM, you may return the items within 60 days from the date of purchase.
2. Item Condition Requirements
Original Condition: Returned products must follow the guidelines specified in the online return portal.
Authorized Channels Only: Only products purchased directly from the official Olaplex website are eligible for return through their portal. Purchases made from third-party retailers, authorized salons, or platforms (such as Sephora or Amazon) must be returned directly to the place of purchase in accordance with their respective policies.
3. Refunds & Shipping Fees
Original Payment Method: Once the returned items are received and processed, refunds are issued back to the original form of payment.
Shipping Costs: Initial shipping fees are non-refundable, and a return shipping/handling fee may be deducted from your refund amount (depending on regional policies).
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, you should contact Olaplex customer support immediately to resolve the issue with a replacement or refund.
