Terms of Service

Effective Date: September 1, 2026

Last Updated: September 1, 2026

Welcome to Olaplex (referred to herein as “we,” “our,” “us,” or “Olaplex”). Please read these Terms of Service (“Terms”) carefully before using our website, purchasing our products, or utilizing any services we provide.

By accessing or using this website, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree to all of the terms and conditions herein, please immediately discontinue your use of this website and its related services.

1. Account Registration and Security

  1. Eligibility: You must be at least 18 years of age (or possess legal majority status in your jurisdiction) to register an account or purchase products on this website.
  2. Information Accuracy: You agree to provide true, accurate, current, and complete personal information when registering and checking out, and to update such information promptly if it changes.
  3. Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breach.

2. Product Purchases, Pricing, and Payment

  1. Product Availability: All products and promotions displayed on the website are subject to availability. We reserve the right to limit, modify, or discontinue any product at any time without prior notice.
  2. Pricing Policy: Prices for products are listed in the currency displayed at checkout. We reserve the right to change product prices at any time; however, price changes will not affect orders for which you have already completed payment and received an order confirmation.
  3. Payment Methods: We accept major payment methods (including but not limited to credit cards, debit cards, and third-party payment platforms). By submitting an order, you authorize us to charge your selected payment method for the full amount of the order (including applicable taxes and shipping fees).
  4. Order Cancellation and Refusal: We reserve the right to cancel or refuse any order if we suspect fraudulent, unauthorized, or illegal transactions, or if there is a clear pricing error on the website.

3. Shipping and Returns Policy

  1. Shipping Services: We will ship products to the address specified in your order. All listed delivery times are estimates. We are not liable for delays caused by force majeure, customs clearance delays, or logistics carriers.
  2. Returns and Refunds: If you are unsatisfied with your purchase, you may request a return within the specified timeframe (typically within 30 days of receipt) in accordance with our Return Policy. Returned items must be in their original, unopened condition with all packaging intact. Promotional items, gift cards, and custom goods may be excluded from returns.

4. Intellectual Property

  1. Brand and Assets: All content included on this website—such as text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software—is the property of Olaplex or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
  2. Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use this website for your personal, non-commercial use only. No one may copy, distribute, modify, sell, scrape, or otherwise commercialize any website content without the explicit written permission of Olaplex.

5. User Conduct

When using this website, you agree not to:

  1. Violate any applicable local, national, or international laws or regulations.
  2. Upload, post, or transmit any software containing viruses, trojans, malicious code, or other destructive programs.
  3. Attempt to gain unauthorized access to our servers, databases, or user accounts.
  4. Impersonate any person or entity, or falsely state your affiliation with Olaplex or any other entity.
  5. Engage in any activity that imposes an unreasonable or disproportionately large load on our server infrastructure.

6. Disclaimers and Limitation of Liability

  1. “As Is” Basis: This website and all products and services provided through it are offered on an “as is” and “as available” basis, without warranties of any kind, whether express or implied (including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement).
  2. Efficacy Disclaimer: Olaplex is dedicated to providing high-performance professional hair care products. Due to individual hair types, application methods, and degrees of damage, actual results may vary. We do not guarantee that every user will achieve identical outcomes.
  3. Limitation of Liability: To the maximum extent permitted by law, Olaplex and its directors, officers, employees, agents, or affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising out of or related to the use of this website or the purchase of products (including but not limited to loss of profits, data, or goodwill).

7. Modifications to Terms

We reserve the right to modify these Terms at any time based on business needs or legal/regulatory changes. Modified terms become effective immediately upon being posted on the website. Your continued use of the website constitutes your acceptance of the revised terms. Please review this page periodically for updates.

8. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where our business operates (subject to customization based on your operating entity). Any dispute arising from or relating to these Terms or the use of this website shall first be resolved through friendly negotiations; if negotiations fail, the dispute may be submitted to a competent court or arbitration body for litigation or arbitration.

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